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Due to the custom nature of our printing services, Desirableprotect has specific policies regarding returns and refunds. Please read this policy carefully before placing an order.
All our printing products are custom-made to your specifications. Once production begins, orders cannot be cancelled or modified. This includes:
Returns are only accepted in the following circumstances:
If we make an error in production (e.g., incorrect colors, printing defects, wrong specifications), we will reprint your order at no additional cost or provide a full refund.
If your order arrives damaged due to shipping, please contact us within 7 days of delivery. We will replace the damaged items or provide a refund.
Returns are not accepted for:
If you believe you have a valid reason for a return, contact us within 7 days of receiving your order. Provide your order number and detailed explanation of the issue.
We will review your request and determine if it qualifies for a return under this policy. We may request photographs or additional information.
If approved, we will provide return instructions and a return authorization number. Do not return items without authorization.
Upon receiving and inspecting returned items, we will process a refund or replacement within 14 business days.
Refunds will be issued to the original payment method for:
Refunds are typically processed within 14 business days after we receive and inspect returned items. The time it takes for the refund to appear in your account depends on your payment provider.
It is your responsibility to carefully review all proofs before approval. Once you approve a proof, you accept responsibility for the design, content, and specifications. We are not liable for errors in approved proofs.
We guarantee the quality of our printing work. If you receive items that do not meet our quality standards due to our error, we will reprint them at no cost.
If a return is due to our error, we will cover all return shipping costs. If a return is for other reasons (and accepted), return shipping costs are the customer's responsibility.
For questions about returns or to initiate a return request, please contact us:
Desirableprotect
676 Wilmslow Rd, Didsbury
Manchester M20 2DN, Great Britain
Phone: +441617265136
Email: info@desirableprotect.world